Keep resident maintenance requests in one conversation
Residents can describe an issue from their apartment account. The manager can find the request in the property inbox, respond and update its status as work moves forward.
Create a manager account
The request stays associated with the apartment and its conversation.
From the Yonelio app · Manager panel · Sample data.View full screenshot
Who it’s for
For property managers handling repairs, noise or billing questions, and for residents who want to follow up on a request they have already sent.
How it works
Open a request from the resident account
In Requests, choose a category, enter a subject and describe the issue. Send it to the management team for the linked property.
Find the request in the manager panel
Search the inbox or filter it by status. Open the matching conversation to check the apartment and the resident’s description.
Reply and update the status
Send a reply when the resident needs an update. Use an internal note for information intended only for management, then change the status when the issue moves forward.
A broken entrance intercom
A resident sends a maintenance request about the intercom. Management replies in the same conversation, notes the planned visit internally and marks the request resolved once the issue is addressed.
Keep the issue, replies and status together
A request links the resident’s subject and category to their apartment. The manager’s inbox shows the unit and current status, and a conversation keeps the messages together. The manager can assign the request to themselves, send a reply to the resident or add an internal note for management.
Common questions
Can a resident add a photograph or document?
An open request can include a JPEG, PNG or PDF of up to 5 MiB per file. Open the conversation to add the attachment.
Who can read the request?
The resident who opened it and authorized managers can read the conversation. An owner’s access to apartment finances does not give them access to another person’s request.
Will a resident see management’s internal notes?
Internal notes are visible to authorized managers. Choose the reply option to send a message to the resident.
Related features
Resident portal
Give residents a direct way to see the apartment information and financial records they are allowed to access.
Community surveys
Create a short opinion survey for a property or a specific building. Choose the eligible residents, how participation is counted and when results are visible.
Buildings & units
Give each apartment a clear record within its building, with the people and roles that belong to it.